Refund Policy
At QuietFootHill, we take pride in the quality of the products and services we provide to our customers. Our Refund Policy is designed to ensure a transparent and fair experience for all transactions made through our website at quietfoothill.site. This policy is applicable exclusively to online purchases and does not cover in-person transactions at our physical location at Piazzetta Margutta, Rome, 00187, Italy.
Cancellation Policy
Orders can be cancelled without penalty up until the order has been processed and preparation has commenced. At this point, we incur costs and cannot accept cancellations. To cancel an order, please contact us immediately at +39 06 3211 0998.
Refund Eligibility
To be eligible for a refund, you must meet the following conditions:
- The item received is significantly different from the description provided on quietfoothill.site or is faulty.
- An incorrect item has been delivered.
- You have received your order later than the guaranteed delivery time.
Please note that slight variations in the product do not warrant a refund, as all of our dishes are handmade and unique.
Initiating a Refund
If you believe you are eligible for a refund based on the above conditions, please contact us within 24 hours of the product’s delivery. Provide a detailed explanation of the issue and any relevant photographic evidence to support your claim. We will examine your complaint and, where appropriate, issue a refund to your original method of payment within a certain amount of days, depending on your card issuer's policies.
Refund Process
Refunds will be processed as follows:
- Once we receive your refund request, we will inspect the issue and notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 to 10 business days.
- If rejected, we will provide an explanation and explore alternative solutions, such as a discount on future orders.
Non-refundable Items
The following items are non-refundable:
- Gift cards.
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 24 hours after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the contact details provided on our website, and send your item to our physical address after confirmation from us.
Shipping
You will be responsible for paying your own shipping costs if you choose to return the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item due to potential shipping issues that are out of our control.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 06 3211 0998. We are committed to providing you with the best customer service and will do our best to resolve any issues you may encounter.
Policy Updates
This Refund Policy is subject to change and was last updated on April 1st, 2023. We encourage you to periodically review this policy to stay informed about our refund practices.